We are delighted to announce a new partnership with Nimbus Disability, which will improve ticketing and access arrangements for customers with accessibility requirements.

Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a leading authority on accessible ticketing in the UK.

Through this collaboration, we are introducing a system that allows you to validate your access needs with ease, ensuring greater privacy and convenience. This scheme will enable you to book in essential companions online by using either:

• The Digital Access Pass: A free, venue-specific pass valid for 3 years, exclusively for use at Liverpool City Halls.
• The Access Card: A £15 card valid for 3 years that can be used globally at thousands of venues and events.

Learn more about Nimbus Disability and the Access Card by visiting their website, or register here for the Digital Access Pass.

Once registered, you will receive your unique registration number via email, which you can link to your Liverpool City Halls account. This will enable you to book your essential companion tickets online.

• Information Desk 

The information desk is located at the South entrance of the building off St. John’s Lane (opposite Queens Square bus station) on the ground floor. Staff are happy to help with any questions you have.

• Toilets 

Women’s, Men’s and wheelchair accessible toilets are located the ground floor. A Changing Places toilet is located in the centre of the building, accessible by stairs and lift. There are additional Changing Places toilets in the Liverpool Central Library, and World Museum, which are both located nearby to St George's Hall.

• Baby changing 

Baby changing facilities are available on the ground floor.

• Lifts

There is a lift for access on the ground floor.

• Cloakroom and buggy park

Lockers are not available. There is limited space on the ground floor where visitors can leave buggies. A cloakroom may be available if you are attending an event which you are accessing via the east or north entrance.

• Seating 

Seats and benches are available on the ground floor.

• Café 1854

There is a café on the ground floor. Café 1854 is located within the Visitor Centre and opening hours are Wednesday – Saturday 10am - 4pm.

• Picnic Area

A picnic area is not available inside St George's Hall, but you can take a picnic to St John's Gardens, which is located behind the building.

• Prayer room 

We do not have a dedicated prayer room at St George's Hall. If you need a private area please speak with a member of staff, and if a space is available, they will be happy to direct you.

• Audio guide and description

Currently we do not have an audio guide to describe the building for blind or visually impaired visitors. This is something we are working on and will be available in the future.

• Accessible parking 

There are a limited number of blue badge parking spaces on William Brown Street, outside the World Museum. These are owned by Liverpool City Council, and we cannot reserve them for visitors. The road surface is cobbled.

• Wheelchairs

There are no wheelchairs for visitors to use but lifts are available close to the entrance.

• Deaf and Hard of Hearing visitors

Hearing loops are available if you are attending a tour. Please ask a member of the team if you need one. Please check our website for updated information when we have British Sign language (BSL) tours available.

• Blind and Visually Impaired visitors

Large print guides are available for our temporary exhibitions.

• Assistance Animals

We welcome trained guide, hearing, and assistance animals at St Georges Hall. We wish to maintain an environment where everyone feels secure and comfortable. We ask that your animals are appropriately trained, supervised, and kept with you at all times. Where possible, dog owners should bring their Assistance Dogs UK (ADUK), Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF) identification book and animals should wear the appropriate tabards or harnesses. Drinking bowls are available on request from the information desk.

Please be aware that for everyone’s safety we have a fire alarm system in place. In the event of the alarm going off, there will unavoidably be a loud noise. Staff will let you know where to go to feel safe.

• Entrance

Our accessibility ramps are situated at the front entrance and on the east side of the building on High Street.

• Parking

Accessible parking spaces are available on High Street.  

• Interior Navigation

We offer wide corridors, ramps, and lifts for easy movement throughout the venue. Restrooms are also fully accessible and equipped with necessary amenities. 

• Seating

Reserved seating is available. Please let us know if you require specific accommodations. 

• Deliveries

There are two side entrances for deliveries on High Street and Exchange Street West.

• Assistance for the Hearing Impaired

Assistive listening devices are available upon request, and certain events may include sign language interpreters or live captioning. 

• Support for the Visually Impaired

Team members are present to assist guests with visual impairments.

• Calm Spaces

We offer quiet areas for guests who may need a break from the sensory stimulation of the event. 

• Clear Signage

Our signage is designed with simple language and clear icons to help everyone navigate the venue with ease.

• Trained Staff

Our staff are trained to assist guests with various needs and can provide information or support at any time during your visit.

• Service Animals

We welcome trained guide, hearing, and assistance animals at Liverpool Town Hall. We wish to maintain an environment where everyone feels secure and comfortable. We ask that your animals are appropriately trained, supervised, and kept with you at all times. Where possible, dog owners should bring their Assistance Dogs UK (ADUK), Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF) identification book and animals should wear the appropriate tabards or harnesses. Drinking bowls are available on request from the information desk.

• Please note evacuation chairs are in place for wheelchair users, to be used in event of an emergency.

• Entrance

Our front entrance is wheelchair accessible. 

• Parking

Accessible parking spaces are available in the Conference Car Park via the Flint Drive entrance. 

• Interior Navigation

We offer wide corridors, ramps, and a lift for easy movement throughout the venue. Restrooms are also fully accessible and equipped with necessary amenities. 

• Seating

Reserved seating is available please let us know if you require specific accommodations. 

• Deliveries

Deliveries should be made via the Flint Drive entrance and should be directed via the Security Lodge.

• Assistance for the Hearing Impaired

Assistive listening devices are available upon request, and certain events may include sign language interpreters or live captioning. 

• Support for the Visually Impaired

Team members are present to assist guests with visual impairments.

• Calm Spaces

We offer quiet areas for guests who may need a break from the sensory stimulation of the event. 

• Clear Signage

Our signage is designed with simple language and clear icons to help everyone navigate the venue with ease.

• Trained Staff

Our team are trained to assist guests with various needs and can provide information or support at any time during your visit.

• Service Animals

We welcome trained guide, hearing, and assistance animals at Croxteth Hall. We wish to maintain an environment where everyone feels secure and comfortable. We ask that your animals are appropriately trained, supervised, and kept with you at all times. Where possible, dog owners should bring their Assistance Dogs UK (ADUK), Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF) identification book and animals should wear the appropriate tabards or harnesses. Drinking bowls are available on request from the information desk.

• Please note evacuation chairs are in place for wheelchair users, to be used in event of an emergency.